Bringing technology to healthcare

Helpdesk & Automated Task Allocation

Helpdesk & Automated Task Allocation | Synbiotix
Synbiotix Helpdesk & Automated Task Allocation is most complete real-time resource management tool for the healthcare estate.

Commonly used for the management of porters, domestic staff, patient transport and security staff, it streamlines task assignment to improve labour efficiency. A mobile app instantly delivers new tasks to resources depending on their location – no need to pick up the phone or use radios. They’re given location and task details, and can update progress, account for delays and request additional resources directly through the Helpdesk. We know that automated task allocation doesn’t work for everyone, so you can choose to manually assign jobs instead.


Each job is different. Configure workflow, set priorities, necessary equipment and resource skillsets on a job-by-job basis, and create recurring jobs so you dont need to raise the same ones every day. Built-in priorities, estimated duration and response times ensures timely response to your most critical tasks and an efficient workflow.


Our Helpdesk provides real-time visibility from job acceptance through to completion, highlighting any delays and SLA breaches. Use our full suite of reports to drill into problems, identify trends and improve efficiency, and track your internal KPIs through colour-coded dashboard.

Features & Benefits

  • Simple, fast & intuitive screens
  • Reduce cost, wastage, paper, and administrative burden
  • User-friendly iOS & Android apps with offline capability
  • ‘Plug & Play’ modules
  • Automated email notifications
  • Comprehensive reporting engine
  • Instant visibility of areas requiring improvement
  • Proven effectiveness across the NHS in England, Scotland and Wales

Training & Support

At Synbiotix we are proud to provide you with a service, not a product. Our dedicated implementation team will support you through set up, go live, and beyond.

We provide full staff training for every project. Our training sessions are classroom-style, giving all staff hands-on practice with the new system and the opportunity to ask any questions. We like to work collaboratively with our customers so that staff understand both how to use our systems, and how these fit into their working environment. We also offer training via Teams to accommodate anyone unable to attend in-person sessions.

Our online training portal makes it easy to find the help you need, whenever you need it, with access to our user manuals just a click away. Everyone learns differently, so our user manuals are available in both PDF and video formats.

Our support centre is open 24/7.

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